Return & Refund Policy
Cancellation Policy
- Orders once dispatched are not eligible for cancellation.
- Discount vouchers are one-time use only and are considered used even if you cancel the order.
Return/Refund Policy
- Issues like stomach upset, headache, or flavor appeal are not eligible for return. Please consult your doctor before purchasing.
- Protein Godam products are non-returnable due to hygiene and consumable nature.
- If you receive a damaged, tampered, or incorrect product, WhatsApp an unboxing video and images of the product, invoice, inner and outer packaging, and batch number to +91 9818875112 within 24 hours of delivery. Allow 48-72 hours for a response.
- Do not use the item you have raised a complaint about.
- Do not accept tampered or damaged shipments.
- For unsuccessful delivery attempts, contact our customer support team for a refund (in the form of a voucher code/credit points) or reshipping, subject to availability.
- No return/replacements for damaged/tampered packets.
Payment Policy
- Accepted payment methods: Credit/Debit cards, Internet Banking, UPI and Cash on Delivery.
- If payment is deducted but you haven’t received confirmation, contact customer support with transaction details, email address, contact number, product details, and the debited amount.
Note to Customers
- To protect our customers’ rights, our support team reserves the right to assess and take necessary actions against accounts/users who abuse our return/exchange policies.
Returns & Refunds
- We do not take any liability regarding the taste or mixability of the product.
- BCAA’s and Pre-workout ingredients are hygroscopic and may form lumps, which are safe to consume. Shake vigorously to dissolve clumps.
- You can return items within 7 days of receipt, provided the product is unused, and tags, boxes, and packaging are intact. Two-way shipping charges will be deducted from the refunded amount.
- Replacement is applicable only within 24 hours of order receipt.
Damaged or Incorrect Items
- For damaged, incorrect, or missing items, email a snapshot and unboxing video to care@ProteinGodam.com and call +91-9818875112 within 2 days of receipt.
Replacement Process
- Initiate a return by emailing care@ProteinGodam.com or calling +91-9818875112 from Monday to Saturday, 10 AM to 6 PM.
- We don’t provide a pick-up facility; return items through SpeedPost courier and share tracking details. Courier costs will be adjusted in the next order.
No Returns/Cancellations after Seal is Opened
- No refund/return or cancellation will be entertained after the product seal is opened.
Contact Us
- Email: care@ProteinGodam.com
- Phone: +91-9818875112 (Monday to Saturday, 10 AM to 6 PM)
- Address: DA4/A, Main Vikas Marg, Shakarpur, Opposite Nathu Sweet’s, New Delhi, India – 110092