Return & Refund Policy

Cancellation Policy

  • Orders once dispatched are not eligible for cancellation.
  • Discount vouchers are one-time use only and are considered used even if you cancel the order.

Return/Refund Policy

  • Issues like stomach upset, headache, or flavor appeal are not eligible for return. Please consult your doctor before purchasing.
  • Protein Godam products are non-returnable due to hygiene and consumable nature.
  • If you receive a damaged, tampered, or incorrect product, WhatsApp an unboxing video and images of the product, invoice, inner and outer packaging, and batch number to +91 9818875112 within 24 hours of delivery. Allow 48-72 hours for a response.
  • Do not use the item you have raised a complaint about.
  • Do not accept tampered or damaged shipments.
  • For unsuccessful delivery attempts, contact our customer support team for a refund (in the form of a voucher code/credit points) or reshipping, subject to availability.
  • No return/replacements for damaged/tampered packets.

Payment Policy

  • Accepted payment methods: Credit/Debit cards, Internet Banking, UPI and Cash on Delivery.
  • If payment is deducted but you haven’t received confirmation, contact customer support with transaction details, email address, contact number, product details, and the debited amount.

Note to Customers

  • To protect our customers’ rights, our support team reserves the right to assess and take necessary actions against accounts/users who abuse our return/exchange policies.

Returns & Refunds

  • We do not take any liability regarding the taste or mixability of the product.
  • BCAA’s and Pre-workout ingredients are hygroscopic and may form lumps, which are safe to consume. Shake vigorously to dissolve clumps.
  • You can return items within 7 days of receipt, provided the product is unused, and tags, boxes, and packaging are intact. Two-way shipping charges will be deducted from the refunded amount.
  • Replacement is applicable only within 24 hours of order receipt.

Damaged or Incorrect Items

  • For damaged, incorrect, or missing items, email a snapshot and unboxing video to care@ProteinGodam.com and call +91-9818875112 within 2 days of receipt. 

Replacement Process

  • Initiate a return by emailing care@ProteinGodam.com or calling +91-9818875112 from Monday to Saturday, 10 AM to 6 PM.
  • We don’t provide a pick-up facility; return items through SpeedPost courier and share tracking details. Courier costs will be adjusted in the next order.

No Returns/Cancellations after Seal is Opened

  • No refund/return or cancellation will be entertained after the product seal is opened.

Contact Us

  • Email: care@ProteinGodam.com
  • Phone: +91-9818875112 (Monday to Saturday, 10 AM to 6 PM)
  • Address: DA4/A, Main Vikas Marg, Shakarpur, Opposite Nathu Sweet’s, New Delhi, India – 110092
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